Questions, answered.
Everything you need to know before your first session — if you don't see your question here, reach out directly at lily@sonoranpalmmassage.com or 512-522-1098.
Getting Started
How do I become a client?
Sonoran Palm is currently accepting new clients by referral only. If you've been referred by a friend, family member, or healthcare provider, please mention who referred you when reaching out or booking.
What can I expect during an in-home session?
Lily brings a professional massage table, linens, and everything needed for your session — all you need is a quiet space with enough room to set up. Sessions are available in-home or in-office, whichever is more comfortable for you.
How do I book an appointment?
Sonoran Palm is open Monday–Friday, 10:00am–1:30pm. Call 512-522-1098 to schedule — online booking is coming soon. You can also email lily@sonoranpalmmassage.com.
What's your service area, and do you charge for travel?
Sonoran Palm serves Cedar Park, Georgetown, Jonestown, Lago Vista, Leander, Liberty Hill, North Austin, and Round Rock. An additional travel fee may apply depending on location.
What is your cancellation or rescheduling policy?
We require 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours in advance will be charged 50% of the service price. No-shows will be charged the full service price. Exceptions may be made for illness, emergencies, or other extenuating circumstances, at our discretion.
Health & Safety
Are there conditions that require my doctor's clearance before a prenatal massage?
Certain high-risk pregnancies or complications may require clearance from your doctor before booking a prenatal session.
Payment & Language
What payment methods do you accept?
Details on accepted payment methods are coming soon.
Do you offer sessions in Spanish?
Yes — Lily is bilingual in English and Spanish, and is happy to conduct your session in whichever language you're most comfortable in.